Privacy Policy

Privacy Policy

At Raptor Plumbing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request services, contact us, or otherwise interact with our business.

Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Service address
• Any details you provide about your plumbing needs, project, or inquiry

We may also collect certain technical information automatically when you visit our website, such as your browser type, device information, IP address, and general website usage data.

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and service requests
• Schedule appointments and provide plumbing services
• Communicate with you بشأن estimates, jobs, updates, or follow-up service
• Improve our website, customer service, and overall user experience
• Send important service-related communications
• Send promotional or marketing messages only where permitted or with your consent

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While no system can guarantee absolute security, we work to safeguard the information you provide to us and limit access to authorized personnel only.

Sharing of Information

We do not sell your personal information. We may share your information only when necessary to operate our business, provide requested services, comply with legal obligations, enforce our rights, or protect the safety of our customers, employees, or business. This may include trusted service providers who assist with website hosting, communications, scheduling, payment processing, or related business operations.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. These technologies help us understand how visitors use our site so we can improve performance and usability. You can usually modify your browser settings to refuse cookies, although some site features may not function properly if you do.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms or external review pages. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

Your Choices and Rights

You may request to access, update, or delete personal information you have provided to us, subject to applicable legal and operational requirements. You may also opt out of promotional communications at any time by following the unsubscribe instructions in those messages or by contacting us directly.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information from a child has been submitted to us, we will take appropriate steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. Any updates will be posted on this page with the revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Your trust matters to us, and we are committed to handling your information responsibly and professionally.